STC landline internet still billing how to close permanently


STC landline users using Internet packages at home are going face issues such as close the line and still get bill and invoices for the same number. The number is the permanently close request by customers are not counting but the STC officer at the counter will promise that he just closed it permanently.
Cancel STC line permanently
Cancel STC line permanently

People using STC landline for internet services are a bad condition when they see again new bill against the same number already closed. After visiting STC office the solution they giving you again is to go back pay the bills and then request for permanently closing the STC landline number.

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There are some guidelines for you installing the STC landline for phone calls and internet packages to aware what you are going to do. The paper and application of STC landline number is a kind of contract that people are not aware they signing during registration.

STC Landline services contract conditions:

  • STC landline phone and internet services contract is one year. 
  • User can't permanently close the line before the end of contract period which is one year. 
  • If you don't need a landline for one year then you don't need to apply for STC landline services or any other fiber optics internet or postpaid lines. 
  • Cancellation of the contract and permanently closing the landline before the end of the contract is subject to penalty. Currently, the penalty for closing any billing number is 500 SAR. 
  • Contracts from STC are subject to auto-renewal each year. 
  • Without paying any penalty the number is auto billing for the next month even if closed permanently by own STC officer.

Method of STC landline cancellation permanently

  1. Count the contract period cancel the contract before renewal. Remember STC contract is auto renewal after one year. 
  2. If you can't wait for one year, then pay all the previous bills including 500 SAR as contract cancellation fee or penalty then proceed to STC office asking for permanently closing your number. 



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HowGear: STC landline internet still billing how to close permanently
STC landline internet still billing how to close permanently
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